At Lucky Appliances, we believe in transparency and customer satisfaction. Here's everything you need to know about our policies.
All items purchased from Lucky Appliances come with a 90-day limited warranty from the date of purchase.
For your appliance to function properly and for your warranty to be valid, professional installation is essential. If you or someone not certified or authorized by Lucky Appliances installs the product, we cannot cover any damage or malfunction resulting from such installation.
We strongly recommend that your appliance be installed by a qualified professional or by our authorized service team. This ensures optimal performance and keeps your warranty fully intact.
Lucky Appliances guarantees that its products will arrive in perfect condition upon delivery. However, if you choose to use your own transportation or hire a technician, installer, or delivery service not affiliated with or authorized by Lucky Appliances, we are not responsible for any damage or loss that occurs during such transportation or handling.
This includes, for example, if you choose to pick up and transport the items in your own vehicle.
Your satisfaction is our priority! We will accept returns or exchanges in the following cases:
We are not responsible for damage to items held for more than 3 months. Please be sure to schedule the pickup or delivery of your items in a timely manner.
Lucky Appliances offers a variety of products, including new and open box items. This allows us to offer high-quality options at competitive prices.
Items delivered unopened may have minor cosmetic imperfections or may have been opened and returned, but are fully functional.
To provide an efficient and transparent service, Lucky Appliances applies the following fees:
Please note that the standard installation cost for our products generally does not include additional materials that may be required for certain installations. Therefore, additional charges for installation materials may apply.